Security and Certificates
philoro is ISO 9001 certified
The EN ISO 9001 certification defines the requirements for a quality management system (QM system). A company or organization must meet these requirements in all respects in order to be able to provide services and processes that meet customer expectations as well as official requirements. The certification also ensures that the management system is subject to a continuous improvement process.
The seven principles of ISO 9001 certification
1. Customer Orientation
2. Accountability of leadership
3. Involvement of the people involved
4. Process-oriented approach and system-oriented management approach
5. Continuous Improvement
6. Factual Decision Making Approach
7. Supplier relationships for mutual Benefit
In order to be able to implement, document and certify these principles, we have invested a great deal of work in recent months. The goal is always: to always be able to offer you, our customers, the best of the best.
philoro is ISO 14001 certified
The protection of our environment and the careful use of our resources are important to us. The EN ISO 14001 certification defines the requirements of our environmental management system and supports us in managing and developing a future-oriented and sustainable environmental programme. The certification makes an important contribution to the continuous improvement of our environmental performance through defined environmental goals and ensures the continuous implementation and compliance with all environmental regulations.
The 7 principles of ISO 14001 certification
1. protection of the environment
2. avoidance of potential adverse effects of environmental conditions
3. compliance with all environmental regulations
4. improve environmental performance
5. focus on environmental impacts of products & services
6. implementation of environmentally sound alternatives
7. communication of environmental Information
In order to make our contribution to sustainability and to not only demonstrably fulfil these principles, but to live them as a company together with our employees, we have created a future-oriented environmental programme. "Sustainable Gold" - philoro cares about the environment and only sells products that have been manufactured under ethically correct and sustainable conditions.
Buyer Protection and Trusted Shops
Shipping for your products is already fully insured with philoro. You can purchase additional coverage through Trusted Shops after placing an order. Trusted Shops is a Europe-wide seal of approval and service provider for online stores. It ensures that all guidelines regarding data protection, creditworthiness, secure payment processing, and the right of withdrawal are met. This allows customers to rely on additional security when shopping online. This additional protection applies, for example, in the event of non-delivery, disputes with the merchant, or even in the unlikely event of insolvency. With this additional insurance, you can then claim your money directly through Trusted Shops.
Trusted Shops Buyer Protection PLUS is a paid membership. This provides coverage of up to €20,000 per purchase and an unlimited number of covered orders per year, as well as additional legal protection for online purchases.